Flowa App Data Processing Terms

Flowa App Data Processing Terms. Version 1.0. Last updated: 8 October 2026. These Data Processing Terms (the Terms) form an agreement between Flowa Cloud Ecommerce Pte. Ltd., a company registered in Singapore (UEN 202537583D) (Flowa, we, us), and the business that connects its online store to the Flowa App (Merchant, you).

By clicking I agree, you confirm that you are authorised to accept these Terms on behalf of the Merchant, and that the Merchant agrees to be bound by them.

1. Definitions. App means the Flowa App and related services provided by Flowa. Customer means a person who places an order in the Merchant's online store. Customer Data means the following information about a Customer, taken from orders in the Merchant's online store: name, email address, phone number and delivery address. Flowa Personnel means employees and contractors of Flowa and its affiliates who are bound by confidentiality obligations. Workspace means the Merchant's account area in the App.

2. Scope of Processing. When you connect your online store to the App, Flowa receives Customer Data from the orders in your store. Flowa processes only the categories of Customer Data listed in Section 1.

3. Purpose. Flowa uses Customer Data solely to ship and deliver your orders. That includes sending the parcel, correcting a delivery address, and handling a return. Flowa does not use Customer Data for advertising or marketing, and does not sell Customer Data to anyone.

4. Roles of the Parties. You decide whether to connect your online store to the App, and therefore whether Customer Data is provided to Flowa. You are responsible for that decision. Flowa processes Customer Data on your behalf, only to the extent necessary to ship and deliver your orders, and in accordance with these Terms.

5. Merchant Obligations. You warrant that you have the right to provide Customer Data to Flowa for the purpose of shipping and delivering your Customers' orders. You are responsible for informing your Customers, for example in your store's privacy policy, that their details will be shared with fulfilment and delivery service providers to deliver their orders.

6. Disclosure to Third Parties. Flowa shares Customer Data only with the warehouse, to pick and pack your orders, and the carrier, to deliver your orders. Flowa requires the warehouse and the carrier to use Customer Data only for these purposes and to keep it confidential. Flowa may also disclose Customer Data where required by law. Customer Data may be processed in countries other than the country where you or your Customers are located, including where the warehouse and carrier operate. Flowa will ensure that Customer Data remains protected in line with these Terms.

7. Retention and Deletion. 12 months after the order is delivered, Flowa deletes the Customer's name, email address, phone number and delivery address from that order, other than the destination country. The country stays, so orders can still be grouped by market. The order record itself, without these details, is retained. You may ask Flowa to delete Customer Data earlier, as set out in Section 10.

8. Storage and Security. Customer Data is stored in Flowa's systems. Flowa keeps its test environment and its production environment separate. Connections that carry Customer Data are encrypted. The disks that hold the database, and the backups of those disks, are encrypted.

9. Access to Customer Data. Customer Data can be accessed only by people in your Workspace who need it, and by Flowa Personnel who are handling the relevant order.

10. Requests and Questions. To ask a question about Customer Data, or to request that Customer Data be deleted, contact Flowa at privacy@flowa.global. If Flowa receives a request directly from one of your Customers, Flowa will pass it to you and will act on your instructions.

11. Data Breach Notification. If Flowa becomes aware of a security incident affecting your Customer Data, Flowa will notify you without undue delay, and in any event within seventy-two (72) hours of becoming aware of it.

12. Relationship with Other Agreements. These Terms supplement any services agreement between you and Flowa. If you have signed a separate data processing agreement with Flowa, that agreement prevails over these Terms to the extent of any conflict, except that Section 7 (Retention and Deletion) applies to Customer Data received through the App.

13. Changes to These Terms. Flowa may update these Terms from time to time. We will notify you in the App before any change takes effect. If a change materially affects how Customer Data is processed, we will ask you to accept the updated Terms before continuing to use the App.

14. Governing Law. These Terms are governed by the laws of Singapore.